Privacy Policy

Acelia Online ("Acelia," "we," "our," or "us") operates the website acelia.online (the "Site") on behalf of our casino hotel property. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, browse our casino hotel offerings, or make a reservation with us.

1. Information We Collect

We may collect the following categories of information when you interact with Acelia Online:

• Contact details you provide, such as your name, email address, and phone number, when you request information about our casino hotel suites or gaming floor.
• Reservation details, including arrival and departure dates, room preferences, and loyalty membership information tied to your casino hotel stay.
• Technical information, such as your IP address, browser type, and device identifiers, collected automatically as you browse the Site.
• Preferences and feedback you share with us regarding our casino hotel amenities, dining, or gaming experiences.

2. How We Use Your Information

Information collected through the Site helps us operate and improve Acelia Online, including to:

• Process reservations and confirm your stay at our casino hotel.
• Personalize offers related to our casino hotel rewards program, suites, and gaming floor events.
• Respond to inquiries, requests, and customer service matters.
• Maintain the security and proper functioning of the Site and our internal systems.
• Comply with applicable laws and regulatory obligations relevant to casino hotel operations.

3. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who support our reservation systems, payment processing, marketing, and general operation of Acelia Online, always under confidentiality obligations. We may also disclose information where required by law or to protect the safety and integrity of our casino hotel guests, staff, and property.

4. Data Security

We use administrative, technical, and physical safeguards designed to protect information submitted through the Site. While no method of transmission or storage is completely secure, we work to maintain reasonable protections appropriate to the sensitivity of the data you share with us.

5. Your Choices

You may update your marketing preferences at any time by contacting us directly. You may also request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our recordkeeping obligations.

6. Children's Privacy

Acelia Online and our casino hotel services are intended for adults. We do not knowingly collect personal information from individuals under the age of 21.

7. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or how Acelia Online handles your information, please reach out through the contact details listed on our Site.